Accessibility Statement
Last Updated: January 18, 2025
Effective Date: January 18, 2025
Our Commitment to Accessibility
Longworth Tech is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to information and functionality for all our users.
We believe that everyone should be able to access and use our AI automation and voice agent services, regardless of their abilities or technologies they use.
Accessibility Standards
We strive to conform to the following accessibility standards:
- WCAG 2.1 Level AA: Web Content Accessibility Guidelines
- Section 508: U.S. federal accessibility requirements
- EN 301 549: European accessibility standard
- AODA: Accessibility for Ontarians with Disabilities Act
Accessibility Features
🎯 Navigation & Structure
- • Logical heading hierarchy (H1-H6)
- • Descriptive page titles and links
- • Consistent navigation patterns
- • Skip navigation links
- • Keyboard navigation support
- • Focus indicators
🎨 Visual Design
- • High contrast color schemes
- • Scalable text and images
- • Alt text for all images
- • Color is not the only indicator
- • Readable fonts and spacing
- • Responsive design
🎤 Voice & Audio
- • Transcripts for audio content
- • Clear speech in voice agents
- • Audio controls and volume
- • Text-to-speech compatibility
- • Multi-language support
- • Voice commands for navigation
⚡ Interaction
- • Form labels and error messages
- • Sufficient time for interactions
- • Pause and stop functionality
- • No flashing content
- • Touch target sizing
- • Input method flexibility
Assistive Technology Support
Our website and services are designed to work with assistive technologies including:
Screen Readers
- • JAWS
- • NVDA
- • VoiceOver
- • TalkBack
Input Devices
- • Keyboard navigation
- • Voice commands
- • Switch devices
- • Eye-tracking
Visual Aids
- • Screen magnifiers
- • High contrast
- • Color filters
- • Text scaling
Known Issues and Limitations
We are actively working to address the following known accessibility issues:
Current Limitations
- Some third-party embedded content may not be fully accessible
- Complex data visualizations are being enhanced with alternative formats
- Real-time chat features are being improved for screen reader compatibility
- Some legacy PDF documents are being converted to accessible formats
Expected Resolution: We aim to address these issues by Q2 2025.
AI Service Accessibility
Voice Agent Features
- Adjustable speech rate and volume
- Text alternatives for voice interactions
- Multiple input methods (voice, text, touch)
- Clear pronunciation and articulation
- Repetition and clarification on request
- Multi-language support including sign languages
Automation Accessibility
- Accessible workflow interfaces
- Clear status indicators and feedback
- Alternative interaction methods
- Customizable notifications and alerts
- Integration with assistive technologies
Testing and Validation
We regularly test our accessibility features through:
Automated Testing
- axe-core accessibility engine
- WAVE web accessibility evaluation
- Lighthouse accessibility audits
- Color contrast analyzers
Manual Testing
- Screen reader navigation
- Keyboard-only interaction
- Voice control testing
- User testing with disabilities
Ongoing Improvements
Our accessibility improvement process includes:
Regular Audits
Quarterly accessibility reviews by certified professionals
User Feedback
Continuous collection and implementation of accessibility feedback
Team Training
Regular accessibility training for our development and design teams
Standards Updates
Staying current with evolving accessibility standards and best practices
Alternative Access Methods
If you encounter accessibility barriers, we offer alternative ways to access our services:
- 📞Phone Support: Direct access to human agents for complex issues
- 📧Email Support: Detailed assistance via accessible email communication
- 💬Text-Only Interface: Simple text-based version of key features
- 📄Document Formats: Information provided in multiple accessible formats
Feedback and Support
We welcome your feedback on the accessibility of our website and services. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:
Accessibility Contact Information
When reporting accessibility issues, please include as much detail as possible about the problem, including the page URL, your operating system, browser, and assistive technology used.
Third-Party Content
While we strive to ensure accessibility across our entire platform, some third-party content or services integrated into our website may not meet the same accessibility standards. We are actively working with our partners to improve accessibility in these areas.
If you encounter issues with third-party content, please contact us and we will work to provide alternative access methods or directly address the issue with the content provider.
Updates to This Statement
This accessibility statement will be reviewed and updated regularly to reflect improvements to our accessibility features and any changes to applicable accessibility standards. The most current version will always be available on this page.