Terms of Service

1. Agreement to Terms

By accessing or using Longworth Tech services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Services.

2. Description of Services

Longworth Tech provides:

• AI-powered voice agent services for business automation
• Process automation and workflow optimization
• Customer service and appointment booking solutions
• Integration services with third-party platforms
• Analytics and reporting tools
• Professional consulting and implementation services

3. User Accounts and Registration

3.1 Account Creation

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized use of your account
• One person or entity may not maintain more than one account

3.2 Eligibility

• You must be at least 18 years old to use our Services
• You must have the legal authority to enter into this agreement
• You must not be prohibited from using our Services under applicable law

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our Services for legitimate business purposes in compliance with all applicable laws.

4.2 Prohibited Uses

You agree not to use our Services for:

• Illegal activities or purposes
• Harassment, abuse, or harm to others
• Spamming or unsolicited communications
• Distributing malware, viruses, or harmful code
• Impersonating others or providing false information
• Interfering with or disrupting our Services
• Attempting to gain unauthorized access to our systems
• Violating intellectual property rights
• Circumventing usage limits or restrictions

5. Payment Terms

5.1 Subscription Plans

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are in British Pounds (GBP) unless otherwise specified
• Prices are subject to change with 30 days notice
• No refunds for unused portions of subscription periods

5.2 Payment Processing

• We accept major credit cards, PayPal, and bank transfers
• Payment information is processed securely by third-party providers
• Failed payments may result in service suspension
• You authorize automatic renewal unless cancelled

5.3 Professional Services

• Custom implementation and consulting services are billed separately
• Professional services require a separate agreement
• Payment terms for professional services may vary

6. Cancellation and Termination

6.1 Cancellation by You

• You may cancel your subscription at any time through your account settings
• Cancellation takes effect at the end of your current billing period
• You will continue to have access until the end of the paid period
• No refunds will be provided for unused time

6.2 Termination by Us

• We may suspend or terminate your account for violation of these Terms
• We may terminate the Services with 30 days notice
• Immediate termination may occur for serious violations
• Upon termination, your data may be deleted after a reasonable period

7. Data and Privacy

Your privacy is important to us. Please review our Privacy Policy for information about:

• What data we collect and how we use it
• How we protect your information
• Your rights regarding your data
• Our use of cookies and tracking technologies

8. Intellectual Property

8.1 Our Rights

• We own all rights to our Services, software, and technology
• Our trademarks, logos, and brand materials are protected
• You may not copy, modify, or reverse engineer our Services

8.2 Your Rights

• You retain ownership of your data and content
• You grant us a license to use your data to provide Services
• You are responsible for ensuring you have rights to any content you provide

9. Service Availability and Support

9.1 Service Levels

• We strive for 99.9% uptime but do not guarantee uninterrupted service
• Planned maintenance will be announced in advance when possible
• We are not liable for service interruptions beyond our control

9.2 Support

• Support is provided during business hours via email and chat
• Premium support options are available for higher-tier plans
• We will use reasonable efforts to respond to support requests promptly

10. Disclaimers and Limitations

11. Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of England and Wales.

11.2 Dispute Process

• We encourage resolving disputes through direct communication first
• If necessary, disputes will be resolved through binding arbitration
• The courts of England and Wales have jurisdiction over any legal proceedings

12. Changes to Terms

We may update these Terms from time to time. We will provide notice of material changes via email or prominent website notice. Your continued use of the Services constitutes acceptance of the updated Terms.

13. Contact Information