Privacy Policy

1. Introduction

Longworth Tech ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at longworth.tech or use our AI automation and voice agent services.

2. Information We Collect

2.1 Personal Information

• Name, email address, and contact information
• Business information (company name, industry, role)
• Phone numbers for voice agent services
• Payment and billing information
• Account credentials and preferences

2.2 Automatically Collected Information

• IP address, browser type, and device information
• Website usage data and analytics
• Cookies and similar tracking technologies
• Log files and error reports

2.3 AI Service Data

• Voice recordings and transcriptions from AI voice agents
• Chat logs and conversation data
• Automation workflow data and configurations
• Performance metrics and usage statistics

3. How We Use Your Information

• Provide and maintain our AI automation and voice agent services
• Process payments and manage subscriptions
• Communicate with you about services, updates, and support
• Improve our services and develop new features
• Ensure security and prevent fraud
• Comply with legal obligations
• Train and improve our AI models (with anonymized data)

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party providers including:

• Payment Processors: Stripe, PayPal for payment processing
• Cloud Services: AWS, Google Cloud for hosting and storage
• Analytics: Google Analytics for website analytics
• CRM Systems: Customer relationship management tools
• Communication: Email and messaging service providers

4.2 Legal Requirements

We may disclose your information when required by law, legal process, or to protect our rights, property, or safety.

5. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit and at rest
• Regular security audits and monitoring
• Access controls and authentication
• Secure data centers and infrastructure
• Employee training on data protection

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Voice recordings and conversation data are typically retained for 2 years unless deletion is requested.

7. Your Rights (GDPR/CCPA)

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal information
• Portability: Request transfer of your data
• Restriction: Request restriction of processing
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, contact us at privacy@longworth.tech

8. Cookies and Tracking

We use cookies and similar technologies for:

• Essential website functionality
• Analytics and performance monitoring
• Personalization and user preferences
• Security and fraud prevention

You can manage cookie preferences through our cookie banner or browser settings. See our Cookie Policy for more details.

9. International Data Transfers

Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses and adequacy decisions where applicable.

10. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete the information immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or prominent website notice. Your continued use of our services constitutes acceptance of the updated policy.

12. Contact Information