AI Use Policy & Disclaimer

Last Updated: January 18, 2025

Effective Date: January 18, 2025

🤖 AI Service Notice

This service uses AI-powered voice agents and automation systems. Please read this policy carefully to understand how our AI services work and their limitations.

1. AI Service Overview

Longworth Tech provides AI-powered services including:

Voice Agents: AI-powered virtual assistants for customer service and appointment booking
Process Automation: Intelligent workflow automation and task management
Natural Language Processing: Text analysis and generation capabilities
Predictive Analytics: Data-driven insights and recommendations
Integration Services: AI-powered connections between different systems

2. AI Transparency Statement

✅ When You're Interacting with AI

Voice calls answered by our AI agents
Automated chat responses on our website
Email responses generated by AI systems
Automated appointment booking and scheduling
AI-generated content recommendations

👤 When You're Interacting with Humans

Direct calls to our support team
Live chat sessions with our staff
Professional consulting and implementation services
Escalated customer service issues
Complex technical support requests

3. AI Limitations and Disclaimers

⚠️ Important Limitations

Accuracy: AI responses may not always be accurate or up-to-date
Context Understanding: AI may misinterpret complex or nuanced situations
Bias: AI systems may reflect biases present in training data
Hallucinations: AI may generate plausible-sounding but incorrect information
Technical Limitations: Service may be unavailable due to technical issues

🚫 Not a Substitute for Professional Advice

Our AI services are NOT a substitute for:

Professional medical, legal, or financial advice
Human judgment in critical business decisions
Emergency services or urgent assistance
Professional consultation on complex matters
Regulatory compliance guidance

4. Responsible Use Guidelines

4.1 Recommended Practices

Review and verify AI-generated content before use
Use human oversight for important decisions
Provide clear instructions and context to AI systems
Report inaccuracies or issues to our support team
Keep sensitive information secure and confidential
Understand the capabilities and limitations of each AI feature

4.2 Prohibited Uses

You must not use our AI services for:

Illegal activities or purposes
Generating harmful, offensive, or discriminatory content
Impersonating individuals or organizations without consent
Creating misleading or deceptive information
Attempting to reverse engineer or exploit our AI systems
Violating others' privacy or intellectual property rights
Generating spam or unsolicited communications

5. Data and Privacy in AI Systems

5.1 How AI Uses Your Data

Voice recordings are processed to understand and respond to requests
Conversation data helps improve AI accuracy and performance
Usage patterns help us enhance service quality
Personal information is used to personalize responses
Anonymized data may be used to train and improve AI models

5.2 Data Protection Measures

End-to-end encryption for voice communications
Secure storage of conversation data
Access controls limiting who can view your data
Regular deletion of expired data
Compliance with GDPR and other privacy regulations

6. AI Performance and Availability

Expected Performance

• 95%+ accuracy for common requests
• Response time under 3 seconds
• 99.5% uptime during business hours
• Multi-language support available

Service Limitations

• May struggle with heavy accents
• Complex requests may require human handoff
• Performance may vary with network conditions
• Scheduled maintenance windows

7. Human Oversight and Escalation

7.1 When to Request Human Assistance

AI provides unclear or contradictory information
Complex business requirements that need expert consultation
Sensitive issues requiring human empathy and understanding
Technical problems beyond AI's capabilities
Complaints or disputes requiring management attention

7.2 Escalation Process

Request to speak with a human during AI interaction
Use the "Escalate" option in chat or voice systems
Contact our support team directly via email or phone
Human agents will review AI interactions if needed
Follow-up to ensure satisfaction with resolution

8. AI Model Information

Our AI Technology Stack

Voice Recognition: Advanced speech-to-text engines
Natural Language Understanding: Large language models (LLMs)
Response Generation: Custom-trained conversational AI
Integration APIs: Machine learning for workflow automation
Quality Assurance: Continuous monitoring and improvement

9. Continuous Improvement

We continuously improve our AI services through:

Regular model updates and refinements
User feedback analysis and implementation
Performance monitoring and optimization
New feature development based on user needs
Industry best practice adoption
Regular security and privacy audits

10. Liability and Responsibility

Disclaimer of Warranties

Our AI services are provided "as is" without warranties of any kind. We do not guarantee the accuracy, completeness, or reliability of AI-generated content.

Limitation of Liability

We are not liable for decisions made based on AI recommendations or for any damages resulting from the use of our AI services. Users are responsible for verifying AI-generated information before acting on it.

11. Reporting Issues

How to Report AI Issues

Inaccurate Responses: ai-feedback@longworth.tech
Technical Problems: support@longworth.tech
Privacy Concerns: privacy@longworth.tech
Security Issues: security@longworth.tech
General Feedback: feedback@longworth.tech

Please include as much detail as possible about the issue, including timestamps and conversation context.

12. Updates to This Policy

We may update this AI Use Policy as our technology evolves and regulations change. Significant updates will be communicated via email and website notifications. Your continued use of our AI services constitutes acceptance of the updated policy.